General Sale Terms and Conditions

  • 1.1 Legal Information
  • 2. Buyer’s Commitments
  • 3. Stipulation of the contract
  • 4. Terms and conditions of payment of the Price
  • 5. Withdrawal and refund
  • 6. Supply – Use – Validity of services
  • 7. Information and Complaints, Compliance Warranty, Privacy and Purchase Guide
  • 8. Applicable Law
1.1 Legal Information

1.1 Information Related to the Professional

These General Conditions govern the purchase of goods and/or services by consumers made remotely, via a telematic network, on the website of Thai Si S.r.l., with registered office in 31027, Lovadina di Spresiano, (TV), via Gasparotto Vecellio, n. 56/A, Treviso Business Register, Tax Code and VAT Number 0398110265, R.E.A. of Treviso n. 308624, (following “Thai Si”).
To get in touch with Thai Si, as well as to make any complaints and request information, consumers, in addition to the above mentioned address, can use the following e-mail address:

1.2 Information relating to contracts concluded by the consumer

All information required by applicable law or the nature of the contract relating to each single contract concluded through the ThaiSi website, for the sole and exclusive and exclusive purpose, of the main features of the goods or services at their price (including taxes), additional shipping, delivery or postal charges and any other costs, payment methods, delivery times of the goods or execution of the order, any contract duration, any minimum length of obligation of consumers will be specified in the order form that must be accepted and sent electronically by the consumer, expressly acknowledged by the consumer himself that the delivery of the order implies a payment obligation to him. If, on account of the nature of the contract or of the goods or services ordered, one or more of the information in question is not available at the time the order is presented, the consumer will be promptly informed if the price could not be determined at the time of order, the consumer will be informed of the calculation method of the same; if other costs or costs relating to the contract or its execution could not be determined at the time of the order, the consumer will be informed of that circumstance and the possibility that such costs will be subsequently debited.

1.3 Information on consumer rights

All information relating to the rights granted to the consumer by the applicable legislation, such as, for example, only by way of example and not exhaustive, information relating to the right of withdrawal (when applicable), the guarantee of conformity of the goods, the possible after-sales assistance, the processing of personal data, the methods by which to make purchases on the website of the professional, will be specified in these General Conditions, or in the documents referred to in them and which are accessible from these General Conditions through hyperlinks.

1.4 Information on applicable legislation

All contracts concluded by consumers through the website of Thai Si will be fully governed by the following provisions and by the documents, instructions and information referred to therein, in accordance with the provisions of Legislative Decree. No. 206/2005 (consisting of the Consumer Code), to Legislative Decree. 70/2003 (concerning rules on electronic commerce), in compliance with Legislative Decree. 29/2010 (concerning rules on services in the internal market) and Legislative Decree. 196/2003 (Privacy Code). Anything not expressly regulated by these General Conditions and by the above mentioned legislation will be governed by the Italian Civil Code.

2. Buyer’s Commitments

These General Terms and Conditions of Sale, available online at, are made available to consumers who can print them or save them in digital format on the memory of their computer. Consumers should carefully examine these General Terms and Conditions before purchasing products and/or services on Thai Si’s website. In any case, before completing the electronic procedure of forwarding the purchase order, these General Conditions are shown to the consumer, and the same must proceed to their full and unconditional acceptance by affixing a flag in the dedicated box to be able to proceed with the purchase.

3. Stipulation of the contract

The order sent through the Thai Si website is a contract offer that Thai Si S.r.l. reserves the right to accept. It is necessary to check whether the amount indicated for the services and/or goods selected is correct before sending the order. When sending the order through the website’s computer interface, the consumer will be required to press a virtual key that will attest that the consumer has acknowledged that sending the order and its subsequent acceptance by Thai Si will lead to the payment of a price. The contract is concluded by forwarding, through the website, an e-mail summarising the services and/or products ordered and the other essential elements of the contract to the e-mail address indicated by the consumer at the time of sending the order, such e-mail communication will perform the function of acceptance of the order sent by the consumer.

4. Terms and conditions of payment of the Price

Payment is made immediately after the order of the goods and/or service and before its delivery, according to the methods chosen by the Purchaser during the electronic purchase procedure, methods that are specified prominently on ThaiSi’s website in the initial screen of the order procedure. Prices shown include VAT when due.

5. Withdrawal and refund

Pursuant to art. 52 of the Consumer Code, the Purchaser has a period of 14 days from the date of stipulation or delivery (in case of purchase of goods) to withdraw from the contract. All the information related to the right of withdrawal and the purchase refund are available at this link: Information related to the exercise of the right of withdrawal, where is also available the standard withdrawal form.

The request for cancellation and refund of the gift voucher could be made, better by midnight of the day of purchase, by calling the number 0422 881350 (switchboard of the Hotel). The reimbursement takes place through the Paypal platform, which retains a commission of about 3% of the purchase value, therefore this amount can not be refunded in any way.

6. Supply – Use – Validity of services

Virtual Shipping – For services for which the customer has chosen the virtual shipping option, a voucher will be sent to the address or e-mail addresses indicated by the consumer.

Use and validity of vouchers – To use the services of a voucher, it must be delivered by the user at the reception of the chosen structure at the time of use of the services contained therein.
In order to take advantage of the service, it is necessary to book and present and deliver the voucher. It is therefore necessary to comply with the rules on bookings where applicable.
Unless otherwise explicitly stated or written on the vouchers, both virtual and ordinary, they are valid for three months from the date of issue, after which the right to use the services is definitively forfeited. No refund is due for unused services. In the case of several services included in the same voucher, these can be used on different days within the limits of the deadline.

In case of loss, theft, damage, non-use or expiry of the voucher, the consumer will not be entitled to any refund.

7. Information and Complaints, Compliance Warranty, Privacy and Purchase Guide

For any clarification or possible claim Thai Si You can be contacted at the addresses and contact details specified in Art. 1.1 of these General Conditions.
The goods sold through the Thai Si website You are covered by a guarantee of conformity in compliance with the provisions of articles 128 et seq. of the Consumer Code (Legislative Decree 206/2005).
The Privacy Policy on the processing of consumer’s personal data that purchases goods or services through the Thai Si website You are available at the following link: Privacy Policy.
To carry out purchase operations correctly on Thai Si’s website You can consult the guide available in the Purchase Guide link.

8. Applicable Law

This contract shall be governed by Italian law.

Purchase Guide

How to buy

Buying on Thai Si Shop is very simple; just follow a few easy directions.

  • Choose the type of product and type in what is most interesting; with a simple gesture, the features and price will be displayed.
  • Choose to add it to your shopping cart and so on, continue the purchase procedure or submit your order.
  • If you wish to continue with your purchase, you will need to repeat the operation; if you want to submit your order, you will need to register first.
  • Check that you have entered the data correctly and type in “Confirm”.
  • Choose the payment method.
  • Confirm your purchase.
  • Order confirmation will be sent by e-mail.

Secure Payments

Thai-Si. com accepts various payment methods: credit card, rechargeable credit card or PayPal. Prepaid cards, if the issuer so permits, can be accepted.

The transmission of payment information takes place through the highest security standard and is guaranteed by SETEFI’s Web Currency: credit card data will be totally illegible to third parties.

Shipping times and costs

Thai-Si. it guarantees the shipment by email to the e-mail address indicated within 24 hours of purchase.

Returns and Refunds

Typical withdrawal instructions

Pursuant to art. 49, paragraph 4.

Right of withdrawal

You have the right to withdraw from the contract, without giving any reasons, within 14 days. The withdrawal period expires after 14 days.

(i) from the day on which the contract is concluded, in the case of purchase of a service; or
(ii) from the day on which you or a third party, other than the carrier and designated by you, acquire physical possession of the goods, in the case of purchase of goods;

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an explicit declaration (e. g. letter sent by post, fax or e-mail).
Your declaration of withdrawal can be sent to the following address if sent by post:

Thai Si Srl
Via Gasparotto Vecellio 56/A
31027 Lovadina di Spresiano TV

to the following e-mail address:

It may use the attached model withdrawal form for this purpose, but it is not mandatory.

To comply with the withdrawal period, it is sufficient for you to send a notice of withdrawal before the end of the withdrawal period.

Effects of withdrawal

If you withdraw from this contract, you will be refunded all payments you have made to us without undue delay and in any case no later than 14 days from the day we are informed of your decision to withdraw from this contract. These refunds will be made by bank transfer to the bank details indicated in the withdrawal request.

Withdrawal form type

Pursuant to art. 49, paragraph 1, letter h.

Fill in and submit this form only if you wish to withdraw from the contract and address it to:

Thai Si Srl
Via Gasparotto Vecellio 56/A
31027 Lovadina di Spresiano TV

in the case of forwarding by e-mail to:

  • With this I/we (*) hereby give notice of withdrawal from my/our (*) contract of sale of the following goods/services (*)
  • Ordered on (*)/received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of the consumer(s) (only if this form is notified in hard copy)
  • Date

(*) Delete as appropriate.